Click this link and drop us a message using the form. Just pick a title from the dropdown, send your query our way, and we’ll get back to you via email or phone as soon as we can. We’re a small, busy team, but we’re always happy to help! 😊✨

You might wonder why you can’t call us directly—here’s why: As a very small family team, we’re always busy packing orders, managing stock, updating our website, making sure our courier partners deliver your parcels & pallets on time, and handling all the behind-the-scenes tasks that keep things running smoothly.

We’ve learned through trial and error, if we handle queries via email, with a call back if needed, it lets us prioritise urgent matters in the fastest way possible —without you waiting on a busy phone line.

Our business hours are 8:30 AM to 5:00 PM. We’re here onsite, but as a small team, we’re not always available by phone. To make things easier for you, we offer a call-back service—just contact us, and we’ll call you back as soon as we can. This helps us stay efficient and saves you the hassle of repeatedly calling. 😊

We’re based between Tamworth & Lichfield in Staffordshire. While we don’t have a physical shop, we do offer Click & Collect. Just get in touch with us first, and we’ll arrange it for you! 😊 Contact Us Here 

You can place your order online, or email us at orders@thepavingexperts.co.uk, you can also request assistance via livechat or ask for a call back here: 

We accept payments via debit, credit card, PayPal,or via Bacs – you can even pay by PayPal in 3 installments.

You can cancel your order, but this needs to be done immediately. We’re quick and your order is processed and dispatched within an hour or two after having been placed! For the fastest way to get in touch email us orders@thepavingexperts.co.uk

Yes, on large bulk pallet volumes. We have deals across our website, just search for the product you want in the search bar, and this will bring up all deals. Or click here: 

We offer a Next Working Day Delivery service, or a 3–5 Working Day Standard Delivery. Select the appropriate delivery rate at checkout. Collection is also available on request and by appointment! We’re not a store, so to arrange this option, please fill out the form here, and we’ll get back to you. 

• Next Working Day Delivery: Orders placed before 12 noon will be packed and dispatched the same day, ensuring delivery the next working day.

Orders placed after 12 noon will be packed and dispatched in the afternoon for collection the following day, arriving on the next working day.

Please note: Orders placed on Friday afternoon will be packed and dispatched on Monday morning, with delivery expected on Tuesday.

• 3–5 Working Day Standard Delivery: Orders typically arrive within 2–3 working days, but we allow up to 5 working days for your peace of mind. Please note that we do not operate on weekends or bank holidays. Orders placed during these times will be packed and dispatched on the next working day, with delivery expected up to 5 working days later.

Bank Holiday Delivery Info

Our team takes a well-earned break over Bank Holidays, so we don’t operate on those days. Please keep this in mind when placing your order. If the bank holiday fell on a Monday then:-

Next Working Day Delivery:

• Order by Friday 12 noon: Delivered Tuesday
• Order after 12 noon Friday or over the weekend: Delivered Wednesday

Standard Delivery

• Order by Friday 12 Noon: Estimated delivery the following Thursday/Friday
• Order after 12 noon Friday or over the weekend: Dispatched Tuesdays, delivery by the following Tuesday at the latest

Thanks for your understanding!

See more info about our delivery options and prices.

Our delivery charges are based on the size, weight, and destination of your order.

• Small orders (sent via courier) typically cost £10 + VAT per tub or bag.
• Larger orders (sent via Pallet Network) range from £45–£90, depending on the service you choose.

You’ll see the exact delivery cost at checkout. We don’t inflate our product prices to cover delivery—we actually subsidise costs to keep things fair and competitive for you! 😊

We know delivery costs can feel high, and we totally get it! But unlike some competitors, we don’t hide delivery fees in our product prices—we keep everything fair and transparent.

Heavy items like 5 x 25kg tubs cost significantly more to ship than a small parcel, and we pay for that service. As a small, family-run business, we work hard to keep delivery costs as low as possible.

If you see cheaper delivery elsewhere, it’s usually from a much bigger company that can spread costs across multiple products. When you shop with The Paving Experts, you’re supporting a family business that truly cares—and one you can rely on. ❤️

Yes! We offer a next working day service.

• Order before 12 noon? We’ll pack and dispatch it the same day for next working day delivery.

• Order after 12 noon? It’ll be dispatched the next day and arrive the following working day.
• Ordering late at night? If you place an order at 10 PM, for example, it won’t arrive the next day but the following working day.

We’re a small, family-run business, not a big corporate machine. We work hard to get your order to you on time, but if our couriers experience delays, we’ll keep you updated and resolve any issues as quickly as possible. Thanks for your patience and support! 😊

Yes! You’ll receive a tracking email separately from your invoice.

• Small orders (up to 5 bags) are sent via parcel carrier and delivered to your door.
• Pallet orders are delivered kerbside and may not have an ETA until the delivery day.
• Need special instructions? Add a note at checkout, and we’ll pass it on to the courier! 😊

Unfortunately we are a small business and only deliver to mainland UK.

For returns, it’s 14 days from the date of delivery. All products must be returned in the same condition and packaging. We do not accept returns for cementitious, bitumen, tarmac or perishable products or tools that have been removed from their packaging. 

You are responsible for returning goods to The Paving Experts, and a 20% restock and admin charge is applied. Get in touch if you would like further advice – click here for our Returns Policy 

You can request a refund by contacting us via email, please send your details to orders@thepavingexperts.co.uk 

We do not accept returns for cementitious, bitumen, tarmac or perishable products or tools that have been removed from their packaging. 

You are responsible for returning goods to The Paving Experts, and a 20% restock and admin charge is applied. Get in touch if you would like further advice – click here for our Returns Policy

We typically process your refund within 24 hours, but it can take up to 7 working days for your bank to make the refund available within your account.

We don’t tend to offer exchanges as our products are typically cement or tarmac based and need to be stored correctly in order for them to be resold.

We’re a small, experienced family team, and we love helping customers choose the right products. While we can’t be on the phone all day offering advice, our website is packed with detailed product info, including technical data, mixing instructions, and FAQs. Most product pages also feature a product calculator to help you figure out exactly what you need.

If you’d prefer to chat with someone, just drop us a message and we’ll get back to you as soon as we can! 😊

Calculating the right amount of product can vary depending on factors like slab size, joint width, and patio size. For example, small cobbles might need 1 tub for every 1-2 square meters, while large format porcelain slabs could cover up to 50 sqm with a single tub.

We have product calculators on most of our product pages—just enter the size of your patio, slab dimensions, and joint details, and the calculator will do the work for you.

If there’s no calculator, check the manufacturer’s website for guidance (they may not offer calculators), or simply get in touch with us, and we’ll help as best we can! 😊

On tools, the manufacturers tend to offer warranties, on grouts, mortar etc no, not really, however some products will offer a lifetime guaranteed if you use the full system.

Nope, you can simply buy online without creating an account! We’re a small business, so we don’t offer contractor accounts. Just place your order, enter your payment details, and we’ll handle the rest—picking, packing, and dispatching your items.

For larger orders, you can pay via BACS. Just get in touch with us at orders@thepavingexperts.co.uk to arrange it! 😊

Yes, we do! While it’s more of a messaging service than live chat, feel free to send us your query. We’re online at various times during the day, and though we can’t always respond instantly, we’ll get back to you as quickly as possible! 😊