We offer a Next Working Day Delivery service, or a 3–5 Working Day Standard Delivery. Select the appropriate delivery rate at checkout or see delivery options & prices for more details.

Collection is also available on request and by appointment. We’re not a physical store, so to arrange this option, please contact us using the form above. 

We accept payments via debit card, credit card, PayPal, or via Bacs. Payments through PayPal can even be made in three installments. We do not take cash payments.

Yes! You’ll receive a tracking email once your order has been processed and shipped. 

Some useful things to note:

• Small orders (up to 5 bags) are sent via parcel carrier and delivered to your door.
• Pallet orders are delivered kerbside and may not have an ETA until the delivery day.
• Need special instructions? Add a note at checkout, and we’ll pass it on to the courier.

Calculating the right amount of product can vary depending on factors like slab size, joint width and patio size. For example, small cobbles might need 1 tub for every 1-2 square meters, while large format porcelain slabs could cover up to 50 square meters with a single tub.

We have product calculators on most of our product pages — just enter the size of your patio, slab dimensions and joint details, and the calculator will do the work for you.

If there’s no calculator, check the manufacturer’s website for guidance (they may not offer calculators), or simply get in touch with us and we’ll help as best we can.

We’re a small, experienced family team, and we love helping customers choose the right products.

While we can’t be on the phone all day offering advice, our website is packed with detailed product info, including technical data, mixing instructions and FAQs.

Most product pages also feature a product calculator to help you figure out exactly what you need.

If you’d prefer to chat with someone, just drop us a message using the form above and we’ll get back to you as soon as we can.

As a small family team, we’re always busy packing orders, managing stock, updating our website, making sure our courier partners deliver your parcels & pallets on time, and handling all the behind-the-scenes tasks that keep things running smoothly.

We’ve learned through trial and error, if we handle queries via email, with a callback if needed, it lets us prioritise urgent matters in the fastest way possible —without you waiting on a busy phone line. 

If you can’t find your answer on our website, drop us a line using the form above and we’ll get back to you.