Terms and Conditions

Please read these Terms and Conditions carefully before placing an order.

By placing an order with us (R&R Products T/A The Paving Experts), you enter into a legally binding agreement. If you are unsure about anything, please contact us on ☎️ 0330 122 1025 or 01827 794 350.

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1. Company Information

• We are R & R Products, trading as The Paving Experts
• Company number: 08069650 (England & Wales)
• Registered office: The Mill, Unit 4, Lullington Road, Clifton Campville, Staffordshire, B79 0AU
• Email: orders@thepavingexperts.co.uk
• Telephone: 0330 122 1025

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2. Application of Terms

These Terms apply to all goods supplied by us.

By ordering goods, you confirm that:

• You accept these Terms and Conditions
• You are at least 18 years old
• You are legally able to enter into a binding contract

A contract applies whether orders are placed via website, phone, or other means.

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3. Key Definitions

• Consumer – Individual acting outside business purposes
• Contract – Legally binding agreement between you and us
• Goods – Products supplied by us
• Order – Your purchase request
• Delivery Location – Delivery or collection point
• Durable Medium – Email, paper, or permanent record format
• Website – https://thepavingexperts.co.uk/
• Privacy Policy – Policy governing personal data use

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4. Product Information

• Product descriptions are for guidance only
• Minor variations in colour, size, or finish may occur
• All goods are subject to availability
• Special orders must be based on accurate information provided by you
• We may make changes required by law or safety regulations

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5. Substitutions & Contact

5.1 Substitutions

We may supply a substitute product where:

• The ordered item is out of stock
• Stock has been sold between order and processing (including in-store or collection sales)
• The substitute will be of equal value and similar type, function, and quality

5.2 Contact & Dispatch

We will endeavour to contact you by phone or email if there are any issues with your order, including substitutions.

If we cannot reach you within a reasonable time, we may proceed with dispatch to avoid delays to your project. This is done in good faith by a small family-run business committed to customer service.

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6. Orders & Contract Formation

• Orders are only accepted once confirmed by email (Order Confirmation)
  • This may include an initial automated confirmation and a processed confirmation
• We may reject any order for any reason
• It is your responsibility to check all order details before submission
• Quotations are valid for 14 days unless withdrawn earlier
• No changes can be made after contract formation unless agreed in writing

A contract is formed only when we issue an Order Confirmation email.

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7. Pricing & Payment

• Prices are as shown on the website at time of order
• Prices include VAT where applicable
• Payment methods:
  • Online card payment
  • Telephone card payment
  • BACS transfer (via phone order)
• Payment must be received before dispatch unless agreed otherwise

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8. Delivery

• Delivery will be made within 30 days unless agreed otherwise
• Delivery may be made in instalments where necessary
• We may supply substitutes where required (see Section 5)
• Delivery method:
  • Small parcels: doorstep delivery
  • Palletised goods: kerbside delivery
• If delivery is missed, storage or redelivery charges may apply
• Goods become your responsibility upon delivery or collection
• You should inspect goods upon receipt where reasonably possible
• We do not generally deliver outside mainland England, Wales, and Scotland
• If we do, import duties or taxes may apply and are your responsibility

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9. Risk & Ownership

• Risk passes on delivery or collection
• Ownership remains with us until full payment is received
• We may recover goods if payment is not completed
• We may cancel delivery if payment becomes overdue or insolvency occurs

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10. Cancellation & Returns

10.1 Right to Cancel

• You may cancel within 14 days of receiving goods
• Exclusions:
  • Made-to-order or bespoke goods
  • Perishable or time-sensitive materials (e.g. cement-based products)
• Cancellation rights end if goods are inseparably mixed with other materials

10.2 Returns

• Goods must be returned in saleable condition
• You are responsible for return costs
• Refunds exclude delivery charges where applicable

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11. Refunds

• Refunds issued within 14 days of receiving goods or proof of return
• We may deduct value for excessive handling or damage
• Refunds are made via original payment method
• No fees will be charged for refunds

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12. Goods & Availability

• Goods descriptions are illustrative and may vary slightly
• All goods are subject to availability
• We may make legal or safety-related changes to goods
• You are responsible for accuracy of any bespoke specifications

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13. Conformity & Quality

We are legally required to supply goods that:

• Are of satisfactory quality
• Match their description
• Are fit for any purpose made known to us

We are not responsible for issues caused by materials supplied by you.

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14. Liability

We do not exclude liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation

We are not liable for:

• Indirect or unforeseeable losses
• Business-related losses (where applicable)

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15. Personal Information

• We process personal data in accordance with UK GDPR
• Data is used only for order fulfilment and service purposes
• We may contact you regarding your order by phone, email, or post
• See Privacy Policy: https://thepavingexperts.co.uk/privacy-security/

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16. Circumstances Beyond Our Control

• We are not liable for delays caused by events outside our control
• We will notify you where reasonably possible
• Obligations may be suspended during such events

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17. Complaints

• We aim to resolve complaints within 5 working days
• Please contact us by phone or email
• We will always aim to provide a fair resolution quickly

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18. Governing Law

• • • These Terms are governed by the laws of England and Wales
    • Courts of England and Wales have jurisdiction
    • Scotland and Northern Ireland residents may use local courts