Just drop us a message through our contact form and we’ll get back to you via email or phone as soon as we can. We’re a small, busy team, but we’re always happy to help! 😊✨

You might wonder why you can’t call us directly — here’s why: As a very small family team, we’re always busy packing orders, managing stock, updating our website, making sure our courier partners deliver your parcels & pallets on time, and handling all the behind-the-scenes tasks that keep things running smoothly.

We’ve learned through trial and error, if we handle queries via email, with a callback if needed, it lets us prioritise urgent matters in the fastest way possible —without you waiting on a busy phone line.

Our business hours are 8.30am to 5.00pm. We’re here on-site, but as a small team, we’re not always available by phone. To make things easier for you, we offer a callback service — just contact us and we’ll call you back as soon as we can. This helps us stay efficient and saves you the hassle of repeatedly calling. 😊

We’re based between Tamworth & Lichfield in Staffordshire. While we don’t have a physical shop, we do offer Click & Collect. Just get in touch with us first, and we’ll arrange it for you! 😊

We accept payments via debit, credit card, PayPal, or via Bacs. Payments through PayPal can even be made in three installments. We do not take cash payments.

We offer a Next Working Day Delivery service, or a 3–5 Working Day Standard Delivery. Select the appropriate delivery rate at checkout. See our delivery prices for more details.

Collection is also available on request and by appointment. We’re not a physical store, so to arrange this option, please contact us and we’ll get back to you.

Next Working Day Delivery

• Orders placed before 12 noon will be packed and dispatched the same day, ensuring delivery the next working day.
• Orders placed after 12 noon will be packed and dispatched in the afternoon for collection the following day, arriving on the next working day.*

* Please note: orders placed on Friday afternoon will be packed and dispatched on Monday morning, with delivery expected on Tuesday.

3–5 Working Day Standard Delivery

Orders typically arrive within 2–3 working days, but we allow up to 5 working days for your peace of mind. Please note that we do not operate on weekends or bank holidays. Orders placed during these times will be packed and dispatched on the next working day, with delivery expected up to 5 working days later.

Bank Holiday Delivery Info

Our team takes a well-earned break over Bank Holidays, so we don’t operate on those days. Please keep this in mind when placing your order. If the bank holiday fell on a Monday then:-

Next Working Day Delivery:

• Order by Friday 12 noon: Delivered Tuesday
• Order after 12 noon Friday or over the weekend: Delivered Wednesday

Standard Delivery:

• Order by Friday 12 Noon: Estimated delivery the following Thursday/Friday
• Order after 12 noon Friday or over the weekend: Dispatched Tuesdays, delivery by the following Tuesday at the latest

Thanks for your understanding! See more info about our delivery options and prices.

Our delivery charges are based on the size, weight and destination of your order – plus how quickly you want your order to arrive:

• Small orders (sent via courier) typically cost £10 + VAT per tub or bag.
• Larger orders (sent via Pallet Network) range from £45–£90, depending on the service you choose.

You’ll see the exact delivery cost at checkout. We don’t inflate our product prices to cover delivery — we actually subsidise costs to keep things fair and competitive for you! 😊

Yes! We offer a next working day service.

• Order before 12 noon? We’ll pack and dispatch it the same day for next working day delivery.
• Order after 12 noon? It’ll be dispatched the next day and arrive the following working day.
• Ordering after 5pm? If you place an order at 10pm, for example, it won’t arrive the next day but the following working day.

We’re a small, family-run business, not a big corporate machine. We work hard to get your order to you on time, but if our couriers experience delays, we’ll keep you updated and resolve any issues as quickly as possible. Thanks for your patience and support. 😊

Yes! You’ll receive a tracking email separately from your invoice.

Some handy things to note:

• Small orders (up to 5 bags) are sent via parcel carrier and delivered to your door.
• Pallet orders are delivered kerbside and may not have an ETA until the delivery day.
• Need special instructions? Add a note at checkout, and we’ll pass it on to the courier! 😊

We’re a small, experienced family team, and we love helping customers choose the right products.

While we can’t be on the phone all day offering advice, our website is packed with detailed product info, including technical data, mixing instructions and FAQs. Most product pages also feature a product calculator to help you figure out exactly what you need.

If you’d prefer to chat with someone, just drop us a message and we’ll get back to you as soon as we can! 😊

Calculating the right amount of product can vary depending on factors like slab size, joint width and patio size. For example, small cobbles might need 1 tub for every 1-2 square meters, while large format porcelain slabs could cover up to 50 square meters with a single tub.

We have product calculators on most of our product pages — just enter the size of your patio, slab dimensions and joint details, and the calculator will do the work for you.

If there’s no calculator, check the manufacturer’s website for guidance (they may not offer calculators), or simply get in touch with us and we’ll help as best we can! 😊